Troubleshooting: Saved Quotes Missing from Customer Accounts

To fix missing saved quotes on the customer account page, first ensure that all four onboarding steps are complete, specifically the placement of the Saved Quotes Link and List blocks. You must also verify that your Shopify settings are using New Customer Accounts rather than the legacy version for the blocks to function. Confirm the blocks are visible within the Profile section of your theme's customer account customizer, and if the issue persists, have the customer log out and back in to refresh their session data.

Customers cannot see their saved quotes on your store's customer account page.

Steps to Resolve

Complete the Onboarding setup. Go to Onboarding in the app and ensure all four steps are complete — including placing the Saved Quotes Link and Saved Quotes List blocks in the customer account customizer.
Confirm New Customer Accounts are enabled. In Shopify Admin, go to Settings → Customer accounts and confirm New customer accounts is selected (not legacy accounts).
Check the blocks are correctly placed. In Shopify Admin, go to Online Store → Themes → Customize → Customer accounts and verify both blocks appear on the Profile section.
Ask the customer to log out and log back in to refresh their account session.